Greece’s Citizens’ Service Centers To Go Fully Digital



Greece’s Citizens Service Centers (KEP) are about to fully digitize their services, state-run AMNA news agency reported earlier this week.

Aiming at providing services to citizens faster, more efficiently and with the least possible physical presence of the public to conclude transactions, the new procedure to digitize the services that are currently requiring physical presence will start over the next months.

The so-called “Digital KEP” includes the improvement and upgrading of the infrastructure, as well as the information systems and services offered to the citizens.

In a statement to AMNA, the general secretary of the Public Administration Ministry, Grigoris Theodorakis, spoke of a “flagship program” in the framework of public administration reform and simplification procedures.

In 2017, out of a total of 8,519,381 cases handled by KEPs across Greece, more than half (4,940,205) were processed electronically.

According to Theodorakis, “the upgrading of KEP infrastructure will allow all citizens to electronically handle public administration issues and issue any required documents quickly, easily and safely without the need for printing or copying”.

The Citizens’ Service Centers were established in 2002, at an effort to reduce bureaucracy.

(With information from A.M.N.A.)